Business English Language Training

Mastering telephoning skills

You can only make the first impression once

Telephone is one of the most important tools of modern business life. It makes communication more personal, faster and – in a way – more challenging. Your next call may bring a new order.

At our Telephoning training course you will go through a number of crucial business situations, acquire various tools and techniques which will be practiced in different business settings, learn more about the typical mistakes in telephoning and how to avoid them.

Special attention will be paid to telephone conferences (which will be based on the needs of the group).

You will master your telephoning skills!

Outline:

Module 1: Beginning and ending a call. Practicing basic language patterns.
Module 2: Creating a positive first impression.
Module 3: Sounding confident on the phone. Making your call really effective.
Module 4: Dealing with angry callers. Avoiding mistakes in telephoning.
Module 5: Small talk on the phone.
Module 6: Holding telephone conferences.

»JModule-based course structure – up to 8 modules.
»JCustomer-based course content.
»JExtras: a phrase bank, templates, samples.